Delivery Policy

Hali offers free delivery Australia-wide on all orders purchased through our shopping cart over $1,500. Expect delivery within 7-10 working days for major metropolitan areas and 10-15 days for remote areas after full payment receipt. Signature required upon delivery. If unavailable, a calling card will be left. Interstate & international delivery options are available. All prices are GST inclusive.

Exchange Policy

For exchanges, notify Hali within 7 days of receipt at info@hali.com.au. Rugs must be returned in original wrapping. Online exchanges incur a $120 fee covering return and new delivery costs. In-store exchanges have a $60 restocking fee. If no suitable rug is found on hali.com.au, a 36-month valid credit note will be issued. Exchanges valid only for undamaged and unused rugs in original wrapping.

Returns Policy

For incorrect or damaged deliveries, notify us within 14 days. We'll arrange return at no charge and dispatch correct items. Charges may apply for damages or if incorrect products are ordered by the customer. No refunds for change of mind. Refunds only for incorrect product dispatch. Purchases from www.hali.com.au only. For complaints, contact info@hali.com.au. Policy subject to change; check website for updates.

Product Image Policy

We strive for accurate product photography but can't control customer's graphics settings. If the received rug looks significantly different from online, it's eligible for return (as per terms above), but not for refund.

Variable Size Policy

Due to the handmade nature of our rugs, allow for up to a 10% size discrepancy. No refunds based on sizing within this range.

Privacy Policy

We collect personal information directly or from third parties with consent. This website uses session cookies. Personal information is used for internal purposes and not shared, except under specific circumstances. Access your personal information or opt out of our email lists. Compliant with Privacy Act 1988. For more information, contact our Privacy Officer at info@hali.com.au or 1300 131 120.